FAQ

Check out our Frequently Asked Questions below. If you still need help please contact us.

How do I place a custom order?

Simply choose your product, upload your photo(s), and add any personalization details before checkout. We’ll take care of the rest!

What kind of photos should I upload?

For the best results, please upload clear, high-quality images. Avoid blurry or dark photos to ensure your item turns out beautifully.

What if my photo doesn’t work?

If there are any issues with your photo, we will reach out to you for a replacement to make sure your item turns out perfect.

Can I see a preview before my order is made?

If you’d like a preview, please leave a note at checkout or message us after placing your order. We’re happy to provide one upon request.

Can I make changes to my order after placing it?

Yes, but please contact us within 24 hours of placing your order to ensure we can make the changes before production begins.

How long does it take to process my order?

Processing time typically takes 3–7 business days since each item is custom-made with care.

How long does shipping take?

Shipping times vary depending on your location, but most orders arrive within 3–5 business days after processing.

Can I send this as a gift?

Yes! Our products make meaningful gifts. You can ship directly to your recipient and even include a special note.

What if my item arrives damaged?

Please contact us within 48 hours of delivery with photos of the damage, and we will gladly assist you with a replacement.

Do you accept returns or exchanges?

Because all items are custom-made, we do not accept returns or exchanges. However, if there is an issue with your order, please contact us and we’ll make it right.